Introduction

Welcome to ToyJoy! These Terms and Conditions ("Terms") govern your use of the ToyJoy website (the "Website") and your purchase of products from us. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

User Responsibilities

As a user of the ToyJoy Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must not use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website. You are also responsible for ensuring that all information you provide to ToyJoy is accurate and complete.

Specifically, you agree to:

• Provide accurate and current information when creating an account.
• Keep your account credentials secure.
• Use the Website only for lawful purposes.
• Refrain from any activity that could disrupt the Website's functionality or security.
• Respect the intellectual property rights of ToyJoy and third parties.

Product Information

ToyJoy strives to provide accurate and up-to-date information about its products, including descriptions, images, and prices. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. If you receive a product that does not match its description, your sole remedy is to return it in unused condition.

Please note that colours of products may vary slightly from the images displayed on the Website due to differences in monitor settings and lighting conditions. All products are subject to availability, and ToyJoy reserves the right to limit the quantity of products it supplies.

Payment Terms

ToyJoy accepts various forms of payment, including major credit cards and PayPal. By placing an order, you represent and warrant that you are authorized to use the designated payment method and that you authorize ToyJoy to charge your payment method for the total amount of your order (including any applicable taxes and shipping costs). All prices are listed in GBP and are inclusive of VAT unless otherwise stated. ToyJoy reserves the right to change its prices at any time without prior notice.

If your payment method is declined, ToyJoy will attempt to notify you, but we are not obligated to fulfil your order until payment is successfully processed. We use secure payment gateways to protect your financial information.

Shipping Policy

ToyJoy ships its products within the United Kingdom. We aim to dispatch orders within 1-2 business days of receiving payment. Shipping times vary depending on the delivery location and the shipping method selected at checkout. ToyJoy is not responsible for delays caused by postal services or other unforeseen circumstances.

Shipping costs are calculated at checkout based on the weight and destination of your order. You will receive a tracking number once your order has been shipped. If your order is lost or damaged in transit, please contact us immediately to arrange for a replacement or refund.

Returns Policy

ToyJoy wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the product within 30 days of receiving it for a full refund or exchange. The product must be returned in its original condition, unused, and with all original packaging and labels intact. You are responsible for the cost of return shipping unless the product is defective or does not match the product description.

To initiate a return, please contact our customer service team at returns@toyjoy.co.uk to obtain a return authorisation number. Please include this number with your returned product. Refunds will be processed within 7-10 business days of receiving the returned item.

Intellectual Property

All content on the ToyJoy Website, including text, images, logos, and trademarks, is the property of ToyJoy or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from the Website without the prior written consent of ToyJoy.

ToyJoy respects the intellectual property rights of others and expects its users to do the same. If you believe that your intellectual property rights have been infringed on the Website, please contact us immediately at legal@toyjoy.co.uk with details of the alleged infringement.

Limitation of Liability

To the fullest extent permitted by law, ToyJoy shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website or the purchase of products from us, even if ToyJoy has been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or goodwill. Our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms shall exclude or limit ToyJoy's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Our customer service team is available Monday to Friday, 9am to 5pm GMT.